QiqoChat Privacy Policy

We do not sell or give your name, email address, or phone number to anyone. The administrators of each circle can see a record of participation for each member (ie number of articles posted, time when you joined or left a video meeting, etc), but we do not share your contact information with anyone in order to protect your privacy.

Some other sites unfortunately see their visitors as the product; they give away free services to collect personal information which they sell to advertisers.  We see the world very differently– we see you as the customer and not the product; our goal is to connect you to your peers for high-quality and collaborative live events.  We make money when organizations buy QiqoChat software not by selling your contact information.

We use Google Analytics to help us understand data about traffic to our application, marketing pages and blog, such as how many users click which pages and how many users are on the site at any given time.  Google has its own privacy policies for those services.

If you log in from a third-party service such as Twitter/Google/etc, we take your privacy seriously and store only your name and zip code. We do not take any actions on your behalf such as posting to social networks.

Please Feel Free to Contact Us.  If you have any questions or suggestions about our privacy policy, please email us at privacy@qiqochat.com.

More Details

What Personal Identification Information Do We Collect?
When you create a QiqoChat account you must create a username which does not have to be your real name. You may also choose enter your real name, email address, postal code, and phone number, but this information is optional. You may also choose to verify your email address by clicking the email confirmation link we send you.

How Do We Collect Your Data?
You directly provide with most of the data we collect. We collect data and process data when you take the following actions:

  • Create a user account on QiqoChat.
  • Place an order for any of our products or services.
  • Voluntarily post ideas via QiqoChat tools such as the peer-to-peer newsletter, Web-based and email-based conversations, or topics during live video events and workshops.
  • Fill out the contact-us form on our homepage.
  • View our homepage or product pages (Qiqo Pro, Qiqo Events, and Qiqo Circles).
  • View our blog

Our company may also receive your data from the following sources:

  • When you start and finish a Zoom audio/video meeting, Zoom sends us your start and end time and we store that in our database.
  • When you call our helpline, Twilio sends us your phone number to our GMail accounts so we can call you back in case the call gets dropped.
  • Google Analytics provides us with demographic data in the aggregate, such as how many users visited our site from California, or how many users are in which age group.
  • Stripe is the company that manages all the credit card transactions on QiqoChat. Stripe sends us the expiration date and last four digits of your credit card so that we can answer any of your questions about why a payment did not go through.
  • If the host of an event integrates their circle or event with Eventbrite, Eventbrite sends us your name and email address so that we can create an account for you and grant you access to the event that you registered for on Qiqo.

Third Party Services Have their Own Privacy Policies and Collect Data when You Use Our Website:

  • Google Analytics is the tool we use to measure traffic such as how many people visit each page.
  • If you call the tech support line, Twilio connects your call to us.
  • When we process your order, you send your credit card information to Stripe directly. It does not go through our servers. Stripe is one of the leading payment processing platforms with an outstanding reputation.
  • If your circle administrator integrated Slack into their Qiqo circle, then when you take some actions on Qiqo such as creating a new event that action might be sent to Slack in order to send notifications of recent activity to members of your Slack community.
  • If your circle administrator integrated Google Calendar into their Qiqo circle, then when you post an event on Qiqo it is also posted to a Google calendar.
  • If your circle administrator integrated Google Drive into their Qiqo circle, then when you search on Qiqo you are also searching on Google drive.
  • If you create an account or sign in with a third party service such as Google, Facebook, Twitter, Slack, LinkedIn, or Meetup, that service will see when you signed into QiqoChat.
  • If you upload a file or an image, it is stored in the cloud via Amazon Web Services on servers in the European Union.
  • If you choose to integrate Google Calendar or Google Drive into Qiqo, use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.

How Will We Use Your Data?
Our company collects your data so that we can take the following actions:

  • Process your orders to make sure you have access to the tools and services that you paid for.
  • Grant you access to private circles and events where the creator of the event or circle has specified that your email address is on the access list.

How Do We Store Your Data?
Our company securely stores your data in Postgres databases.  These databases are hosted by Amazon and managed by a world-class hosting company named Heroku. All our servers and databases are in the European Union to comply with their higher privacy standards.  Our company will keep your data until you ask us to delete it.

How Do We Protect Your Data?

  • We give you tools to restrict access to your circles by ensuring that only people who are signed in with an email address on your approved list can access your circle’s items such as events and written conversations.
  • We give you a link to sign into Zoom as the host so you can restrict access to your meetings by using a waiting room or muting or removing people.
  • We maintain passwords on all our devices and encrypt our hard drives.
  • We use https protocol to transmit your data and a valid SSL certificate from a trusted authority.
  • We make protect links to your events by including long string of randomized characters which is very difficult to guess.

What Can You Do To Protect Your Data?

  • Restrict access to your circles by making them private so that the only people who can view the pages in your circle are the ones on your circle’s access list.  Please note that documents that you upload to QiqoChat and notes pages that you create (see below) have URLs that are mathematically improbable to guess but they are available to anyone with the link to make them easy to share across your Qiqo tools (live events, articles, conversation posts, etc).  QiqoChat is meant to help groups collaborate.  You should not upload any sensitive documents to QiqoChat.  If you must upload sensitive documents, upload them to Google Drive instead and restrict access through Google Drive.
  • You can also use CryptPad as a privacy-focused alternative to Google Docs.

How Can You Delete Your Account?
Please send an email to delete@qiqochat.com.  We will check that there are no open invoices, and we will delete your account promptly.

We do not send any marketing messages to the participants who participate in conferences on QiqoChat.  If you create a circle or event on QiqoChat, visit our homepage, sign up for our marketing newsletter, send in your email address to download any marketing material, register for our open office hours, join the QiqoChat Community, or if you try out the demo circle, we will reach out with an occasional marketing message to help you learn how to get the most out of the platform.

You have the right at any time to stop our company from contacting you by sending an email to privacy@qiqochat.com.

What are Your Data Protection Rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to ask us to complete information you believe is incomplete.
  • The right to erasure – You have the right to ask us to erase your personal data.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data.
  • The right to object to processing – You have the right to object to our processing of your personal data.
  • The right to data portability – You have the right to request that we transfer the data that we have collected directly to you.
  • If you make a request, we have one month to respond to you, and we will do our best to respond to you within one business day. If you would like to exercise any of these rights, please email privacy@qiqochat.com.

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we collect information from you automatically through cookies or similar technologies. For further information, visit allaboutcookies.org.

How Do We Use Cookies?
Our Company uses cookies in a range of ways to improve your experience on our website, including the following:

  • Keeping you signed in
  • Understanding how you use our website
  • Comply with GDPR

What Types of Cookies Do We Use?
There are a number of different types of cookies, however, our website uses cookies for these purposes:

  • Essential Functionality – We use these cookies so that we recognize you on our website and remember your previously selected preferences.  These cookies are essential to making QiqoChat services work on your device.  These could include what language you prefer and location you are in. We use a mix of first-party and third-party cookies.
  • Marketing – We use these cookies (on our marketing pages only) to send you advertisements on other platforms such as LinkedIn, Facebook, and Instagram.

How to Manage Cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy Policies of Other Websites
Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our Privacy Policy
Our company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on April 7, 2023.

How to Contact Us
If you have any questions about our company’s privacy policy, the data we collect, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. Please email us at privacy@qiqochat.com.